Customer Service Relations Course | BUS – Printable Digital Download | Distance Learning Online Classes PDF and Docx File zip
Customer Service Relations Course | BUS – Printable Digital Download (College-Level) Zip File Download.
Distance Learning Course : Teach or learn the art of exceptional service with this ready-to-use, college-level Customer Service Relations course.
Designed for business, hospitality, and workforce training programs, this complete 12-week course provides everything needed to build strong service skills—from professional communication to conflict resolution and customer psychology.
Whether you're an instructor looking for structured curriculum or a self-paced learner seeking to boost your career, this digital course pack offers flexible, printable materials that can be used online or in person.
What’s Included:
12-Week Distance Learning Course Schedule with Detailed Weekly Topics
Student-Focused Homework Assignments (with Real-World Scenarios)
Weekly Class Discussion Prompts
Final Exam: Customer Service Portfolio Project
Grading Rubrics (Course Rubric + Final Exam Rubric)
Bonus Module: Handling Aggressive Customers & Legal Response
Printable Welcome Cover Page + Course Introduction Sheet
Editable Formats: Google Docs & PDF, Editable Syllabus
zip file download 9 documents in PDF and Doc format
Perfect For:
College instructors & business education teachers
6 week or 10 week Online Classes
High school CTE (Career & Technical Education) programs
Workplace training or HR development sessions
Customer service trainers & supervisors
Adult learners or career changers building service confidence
Distance Learning Courses and Workforce Development Courses, Career Readiness Curriculum
Topics Covered:
Foundations of Customer Service
Emotional Intelligence & Psychology of the Customer
Professional Communication & Listening Skills
Conflict De-escalation Techniques
Service Recovery & Customer Retention
Technology & CRM Tools
Cultural Service Differences Across Industries
Ethics in Customer Interactions
Teamwork, Burnout, and Crisis Response
Future Trends in Service & AI Support
Customer Service Relations Course | BUS – Printable Digital Download (College-Level) Zip File Download.
Distance Learning Course : Teach or learn the art of exceptional service with this ready-to-use, college-level Customer Service Relations course.
Designed for business, hospitality, and workforce training programs, this complete 12-week course provides everything needed to build strong service skills—from professional communication to conflict resolution and customer psychology.
Whether you're an instructor looking for structured curriculum or a self-paced learner seeking to boost your career, this digital course pack offers flexible, printable materials that can be used online or in person.
What’s Included:
12-Week Distance Learning Course Schedule with Detailed Weekly Topics
Student-Focused Homework Assignments (with Real-World Scenarios)
Weekly Class Discussion Prompts
Final Exam: Customer Service Portfolio Project
Grading Rubrics (Course Rubric + Final Exam Rubric)
Bonus Module: Handling Aggressive Customers & Legal Response
Printable Welcome Cover Page + Course Introduction Sheet
Editable Formats: Google Docs & PDF, Editable Syllabus
zip file download 9 documents in PDF and Doc format
Perfect For:
College instructors & business education teachers
6 week or 10 week Online Classes
High school CTE (Career & Technical Education) programs
Workplace training or HR development sessions
Customer service trainers & supervisors
Adult learners or career changers building service confidence
Distance Learning Courses and Workforce Development Courses, Career Readiness Curriculum
Topics Covered:
Foundations of Customer Service
Emotional Intelligence & Psychology of the Customer
Professional Communication & Listening Skills
Conflict De-escalation Techniques
Service Recovery & Customer Retention
Technology & CRM Tools
Cultural Service Differences Across Industries
Ethics in Customer Interactions
Teamwork, Burnout, and Crisis Response
Future Trends in Service & AI Support
Customer Service Relations Course | BUS – Printable Digital Download (College-Level) Zip File Download.
Distance Learning Course : Teach or learn the art of exceptional service with this ready-to-use, college-level Customer Service Relations course.
Designed for business, hospitality, and workforce training programs, this complete 12-week course provides everything needed to build strong service skills—from professional communication to conflict resolution and customer psychology.
Whether you're an instructor looking for structured curriculum or a self-paced learner seeking to boost your career, this digital course pack offers flexible, printable materials that can be used online or in person.
What’s Included:
12-Week Distance Learning Course Schedule with Detailed Weekly Topics
Student-Focused Homework Assignments (with Real-World Scenarios)
Weekly Class Discussion Prompts
Final Exam: Customer Service Portfolio Project
Grading Rubrics (Course Rubric + Final Exam Rubric)
Bonus Module: Handling Aggressive Customers & Legal Response
Printable Welcome Cover Page + Course Introduction Sheet
Editable Formats: Google Docs & PDF, Editable Syllabus
zip file download 9 documents in PDF and Doc format
Perfect For:
College instructors & business education teachers
6 week or 10 week Online Classes
High school CTE (Career & Technical Education) programs
Workplace training or HR development sessions
Customer service trainers & supervisors
Adult learners or career changers building service confidence
Distance Learning Courses and Workforce Development Courses, Career Readiness Curriculum
Topics Covered:
Foundations of Customer Service
Emotional Intelligence & Psychology of the Customer
Professional Communication & Listening Skills
Conflict De-escalation Techniques
Service Recovery & Customer Retention
Technology & CRM Tools
Cultural Service Differences Across Industries
Ethics in Customer Interactions
Teamwork, Burnout, and Crisis Response
Future Trends in Service & AI Support